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Chat Bot
Introducing a communication platform in which a virtual agent will be integrated in to your webpage that interacts to customers.Why does a business need chatbots? There are reasons for that like getting rid of routine tasks and simultaneous processing of multiple requests from users. Besides, a tremendous speed of processing users’ requests with chatbots helps gaining customers’ loyalty.
Simple chatbots work based on pre-written keywords that they understand. Each of these commands must be written by the developer separately using regular expressions or other forms of string analysis.
Main Factors Of Chat Bots
Productivity
Chatbots provide the assistance or access to information quickly and efficiently.
Entertainment
Chatbots amuse people by giving them funny tips, they also help killing time when users have nothing to do.
Social and relational factors
Chatbots fuel conversions and enhance social experiences. Chatting with bots also helps to avoid lonliness, gives a chance to talk without being judged and improves conversational skills.
Curiosity
The novelty of chatbots sparks curiosity. People want to explore their abilities and to try something new.
Features Of Chat Bots
- Easily accessibility
- Comprehensive Bot analytics
- Integrations with salesforce, Liveperson, Hubspot and Zendesk
- Ability to train a bot
- Work reporting
- Customer positioning