Provide live chat support to your customers through which you can directly interact with them 24/7 in the real time on your web page with no hurdle.Live chat offers personalized customer experience, better brand interaction, a competitive edge, and a way to feel your customers’ pulse. Implementing live chat solution for your business is beneficial for all customer journeys and across your marketing, sales, and customer support teams. Live chat is a medium that allows your business to engage with your website visitors. You can use a live chat software to initiate conversations with first-time website visitors, interact with returning customers, and support your existing users in real-time. It is a modern, continuous, and contextual way to drive more sales, close more deals, and retain customers for the long haul.
Chat routing feature helps you to prioritize and route incoming chats to the right operators based on rules and conditions that are easy to set up. .
Query is another word for question. In fact, outside of computing terminology, the words "query" and "question" can be used interchangeably.
Instant messaging (IM), form of text-based communication in which two persons participate in a single conversation over their computers or mobile devices.
A personalized text message is an SMS created using subscribers' data: time, age, country, gender, etc. for the sake of providing them with more valuable offers.